Complaints Procedure

Calls will cost 2p per minute plus your phone company's access charge

Complaints Procedure

LC Vehicle Hire is committed to providing a first-class service at all times and ensuring that our customers are treated fairly. But we do understand that things can go wrong. If you have a complaint, please get in touch. Customer feedback is important to us. We’ll use it to improve the service we provide.

Getting in touch

If you would like to leave feedback or make a complaint, you can get in touch:

By telephone:

In the first instance, you can contact your local depot or our head office on 0113 243594. We will give you an update within 48 hours. If you are not satisfied with the help given, you may ask to speak with a Director.

In writing:

If you were unable to reach a satisfactory resolution by telephone, we would normally ask that you put the details in writing, so we can give it further consideration.

Get in touch to leave your feedback.

You can send it to:

Email: customerservice@lcvehiclehire.com

When writing, please include details of your concern with any supporting documentation and contact details (including daytime telephone number) as this will help us to deal with your enquiry more quickly.

If you are unhappy with our resolution to your complaint, you may be eligible to refer your complaint to the Financial Ombudsman Service – If you are a private individual and your complaint is finance related.

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Tel: 0300 123 9123 or 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

Further information can be found at www.financial-ombudsman.org.uk

Conciliation Service

We are a full member of the BVRLA which provide an independent Conciliation Service. If you do not agree with our findings, or if you think we may have breached the Codes of Conduct, set out by the BVRLA to its members, you can get in touch. The Conciliation Service will investigate matters that relate to disputes from the activities of members.

Email: complaint@bvrla.co.uk
Writing: BVRLA, River Lodge, Badminton Court, Amersham, HP7 0DD